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The Holland Casino Favorites Card: visit and collect points
The Favorites Card is Holland Casino's loyalty programme. You collect points on every visit and every euro you play, redeemable for game credit, food and drinks, and the more often you come, the higher your card tier climbs and the more privileges come with it. There are two important catches in 2026: under-24s get a stripped-down Xperience Card instead, and the programme's perks were trimmed in February 2026 because of the rising gambling tax. Here's how the whole thing works.
| Card | How you get it | For |
|---|---|---|
| Welcome Card | First visit (free, with registration and photo) | All guests 24+ |
| Black Card | 4+ gaming days in 12 months | Regular visitors |
| Platinum Card | 12+ gaming days in 12 months | Frequent visitors |
| Diamond Card | 25+ gaming days in 12 months | The most loyal guests |
| Xperience Card | Issued automatically | Guests under 24 (no rewards) |
What the Favorites programme gives you
The card does two jobs. It's your entry pass, so after the €7.50 first visit you get in free on every return, and it's your loyalty account. You earn points playing the machines and at the bar or restaurant, and you can spend those points on game credit, food and drinks, or exchange them for cash. As a rough guide, 30,000 points is worth about €10 (so roughly €1 per 3,000 points), though Holland Casino runs promotions and temporary terms, so treat that as approximate. [CHECK: confirm the current points-to-euro rate.]
Higher tiers unlock more: faster entry, restaurant discounts, invitations to promotions and prize draws, and tier-specific perks like a number of free non-alcoholic drinks per gaming day for Black and Platinum holders. Using the card makes no difference to whether you win, by the way. The machines are random regardless of whether a Favorites Card is inserted, so the idea that it changes your odds is a myth.
The four tiers
You start with the free Welcome Card on your first visit, after registering and having a photo taken. From there the card upgrades automatically based on how many gaming days you log in a rolling twelve-month window:
- Welcome Card on your first visit, valid for one year.
- Black Card after at least 4 gaming days in 12 months.
- Platinum Card after at least 12 gaming days in 12 months.
- Diamond Card after at least 25 gaming days in 12 months, the top tier with the best hospitality discounts.
Each card is valid for one year from issue, and they're personal and non-transferable, so the privileges can't be passed to someone else.
The Xperience Card for under-24s
Since 1 January 2021, guests under 24 no longer get a Favorites Card. They get the Xperience Card instead, which works as a free entry pass and in-venue ID but carries none of the loyalty rewards, no point-saving and no privileges. The reasoning is prevention: Holland Casino's research indicated that young adults up to 23 can more easily push past their limits, so the operator tightened its young-adult policy by keeping this group out of the rewards programme entirely. If you already hold points on a Favorites Card and you're not yet 24, those points are frozen until your 24th birthday, after which you can switch to a Favorites Card and start saving again. [CHECK: confirm the frozen-points rule still applies in 2026.]
What changed in 2026
The programme isn't static, and the recent changes cut rather than added. From 2 February 2026, Holland Casino revised several Favorites privileges, citing rising costs and specifically the gambling-tax increase. The most notable change: free guest entry (bringing a guest in for free) ended across all tiers, including Diamond. The operator framed it as making the programme sustainable, but the practical effect is fewer perks for the same loyalty. [CHECK: verify the current list of post-February-2026 privileges before publishing, as these were still settling.]
Who runs it and the rules
The programme is operated by Holland Casino N.V., registered in Hoofddorp. To take part you must be 18 or over with valid ID, and not be excluded from Holland Casino's services (for example through its prevention policy, customer due-diligence checks, or house rules). Holland Casino conducts customer research under the anti-money-laundering act (Wwft), and can change the terms and privileges, announcing updates through its website and the Favorites app. Continuing to use the card after a change counts as accepting the new terms.
For getting in the door, the Holland Casino dress code matters as much as the card, since the wrong outfit will keep you out regardless of loyalty tier. For the operator overall, see our Holland Casino review. [CHECK URL on both.]
Frequently asked questions
Is the Favorites Card free?
Yes. You get a free Welcome Card on your first visit after registering. The only cost is the €7.50 first-visit entry; after that the card gets you in free.
What are the Favorites card tiers?
Welcome, Black, Platinum and Diamond. You move up based on gaming days in a 12-month period: 4 for Black, 12 for Platinum, 25 for Diamond.
How much are Favorites points worth?
Roughly €10 per 30,000 points, about €1 per 3,000, though promotions and temporary terms can vary this. Treat it as approximate.
Why do under-24s get a different card?
Guests under 24 get the Xperience Card, which is an entry pass and ID only, with no rewards. It's a prevention measure aimed at protecting young adults, who research suggests can more easily exceed their limits.
Does using the card change my chances of winning?
No. The machines are random whether or not a card is inserted. The card only affects loyalty points, not game outcomes.
Can I still bring a guest in for free?
No. Free guest entry ended in February 2026 across all tiers, including Diamond, as part of cost-driven changes to the programme.
Are the cards transferable?
No. Favorites cards are personal and non-transferable, and the privileges can't be given to anyone else.
What happens to my points if I'm under 24?
If you hold a Favorites Card with points and you're not yet 24, the points are frozen until your 24th birthday, when you can switch to a Favorites Card and resume saving.
Play responsibly. A loyalty card is about perks, not a reason to play more than you intend. Only spend what you can afford to lose and set a limit before you go. If gambling stops being fun, consider CRUKS self-exclusion, and find support through AGOG. 18+.